VinFast Service

Welcome on our VINFAST technical portal, this web portal is reserved for automotive professionals.
Vinfast Service info will give you an access to all technical needed for maintenance and repair.

Service Subscription

Package available depending on your needs, the price vary depending on the duration package.
Attention: Daily package will not include the Diagnostic tool license.

PACKAGE
Yearly
2.780 €
Save 85%
PACKAGE
Monthly
600 €
Save 60%
PACKAGE
Weekly
300 €
Save 14%
PACKAGE
Daily
50 €
Note: Not include Service Diagnostics & Programming Access.

Service Technical Portal Access

Access within the STP to all functions:​

Owner Manual Service Information / Instructions

Owner Manual Labor Times

Owner Manual Electronic Parts Catalogue (EPC)

Owner Manual Technical Training Content​

Owner Manual Technical Training Videos

Owner Manual Service Bulletins​

Owner Manual Special Service Tool​

Owner Manual Emergency Response Guide (free)​

Owner Manual Customer Literature (free)​

Dealer Management Systems (DMS) Access​

Access within the STP to all functions:​

Owner Manual
Read access to sections of the DMS system that provide the following information specific to a VIN:
  • Service history of the vehicle.​
  • Maintenance records of the vehicle.​​
  • Outstanding field actions / campaigns that need to be completed for the vehicle.​​

Owner Manual Write access to particular sections of the DMS system to allow the updating of any repairs or maintenance performed by the user.

Owner Manual All other DMS sections/functions are not to be available to independent users.

Service Diagnostics & Programming Access

Access to all functions:

Owner Manual Access via the DSA (tool chain provider) portal.

Owner Manual Access of latest calibration software of all presented ECUs via diagnostic & programming tool chain or a Vinfast’s share-point.

System Requirements

Minimum Requirements

Owner Manual Windows 10

Owner Manual Processor: Intel i5 or equivalent

Owner Manual RAM: 8GB

Owner Manual HDD: 50GB free space

Owner Manual Minimum Display Resolution 1366 x 768px, recommended Display Resolution 1600 x 900px

Impact of Antivirus Software

The presence of antivirus software on your operating system running Vinfast Sync, can decrease the performance of diagnostic application. Firewalls can also prevent the communication between internal components. If possible, add the Vinfast Sync application in your Antivirus “trusted” list.

Vehicle Communication Interface (VCI)

Access to all functions:

Owner Manual CarDAQ-Plus 2

Owner Manual Actia PassThru+ XS 2G

Any Pass-Thru device used must always fulfill the Pass-Thru standard.

Free Resources

VINFAST give direct and free access to the mandatory technical information

First Response Guide

This guide describes how to identify HV components and safely handle them during an emergency.

Emergency Response Guide

Owner Manual

The Owner’s Manual describes all the features and operations of VinFast vehicles and contains important maintenance and safety related informations.

Owner Manual